What to Expect at a Veterinary Appointment
Knowing what you should expect form your first veterinary appointment with us will help to make this process more pleasant and easier for both you and your pet.
We encourage all of our clients to arrive 10 minutes early to their pet's appointment in order to fill our our New Patient Form. If you would like to save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our veterinary team members will walk through your pet's medical history and discuss any health issues they may be experiencing. You can also take this time to ask any questions you may have, and be sure that we dedicate appropriate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit to our office, we will create a detailed report of our discussion, of our assessment of your pet's health and of their treatment plan. We will keep this information on-hand for whenever you may need it.
Our Pet Care Philosophy
Our vets are proud to serve pet owners across Riverside County. We are committed to providing high quality and state-of-the-art veterinary services to each of our patients with expertise, care and compassion.
We believe in the power of preventative care, client education and high quality veterinary service in producing high quality health outcomes for your beloved companions. At Banning Veterinary Hospital, we love animals and we love what we do.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs through our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Banning Veterinary Hospital is accepting new patients. Our experienced and compassionate vets care about the health of animals across Riverside County. Contact us today in order to book your first appointment.